With Field Service Lightning, service reps and managers can: Customizable workflows: Companies can customize the workflows and processes for scheduling and dispatching appointments to meet their specific needs.įield Service Lightning enables companies to manage all aspects of their field service operations, including scheduling, dispatching, work order management, inventory management, and asset management.įield Service Lightning is designed for companies that have a large number of field service technicians or that have complex scheduling and dispatching processes.Scheduling and dispatching: Salesforce Scheduler enables companies to schedule and dispatch in-store and virtual appointments taking into account technician availability, skills, and location.Some of the key features of Salesforce Scheduler include: In addition, you can create service resources that correspond to your employees' skills and knowledge, ensuring that your customers are consistently paired with the most suitable team member. It basically means that you can set specific topics, locations, and appointment durations. Salesforce Scheduler simplifies the process of creating, modifying, and canceling appointments for both your customers and employees. It enables companies to schedule and dispatch appointments for field service technicians, track technician availability, and manage work orders. Salesforce Scheduler is an add-on built into the Salesforce platform. Here's a closer look at the differences between Salesforce Scheduler and Field Service Lightning: Salesforce Scheduler: However similar, the tools have different features and capabilities that make them suited for different use cases. Salesforce offers two powerful tools for helping companies in their field service operations: Salesforce Scheduler and Field Service Lightning. After the pandemic many companies had to reconsider the way they deal with customer service.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |